FAQ

frequently asked questions

GENERAL MYP PROGRAM

  • What is The Maxx You Project?
    What is The Maxx You Project?
    The Maxx You Project is T.J.Maxx’s ongoing initiative dedicated to supporting women so moments of change can become moments of growth, just as T.J.Maxx stores provide shoppers with the tools they need to express themselves at every age and life stage. Since 2017, it has touched the lives of more than 50,000 people all across the country through interactive experiences. In its fifth year, we’ll continue the movement we’ve started, helping women everywhere feel supported and more self-assured, no matter their change, age or life stage.
  • Why can’t I find the Women Embracing Change Facebook Group?
    Why can’t I find the Women Embracing Change Facebook Group?
    Thank you for your interest. We recently closed the Women Embracing Change Facebook Group. We look forward to sharing new Maxx You Project programs in the future! To stay in touch, visit maxxyouproject.com.
  • How often does The Maxx You Project do programs like The Change Exchange? How can I make sure I know when they are happening?
    How often does The Maxx You Project do programs like The Change Exchange? How can I make sure I know when they are happening?
    Our programming changes year-to-year and we aim to focus on helping women maxximize their potential at every age and every life stage. To learn about new initiatives and announcements, we encourage you to visit maxxyouproject.com.

GENERAL CHANGE EXCHANGE

  • What is The Change Exchange?
    What is The Change Exchange?
    The Change Exchange is part of The Maxx You Project – T.J.Maxx’s ongoing initiative to support women as they navigate who they are and who they are becoming. At its core, The Change Exchange is a pen pal program designed to help each participating woman connect with another participating woman and feel supported as they navigate moments of individual change. This program embodies the brand’s goal to help women feel supported and more self-assured, no matter their change, age or life stage.
  • What happens during The Change Exchange?
    What happens during The Change Exchange?
    The Change Exchange is a pen pal program that gives participants the opportunity to connect with another woman going through change – all through writing letters. Participants have been matched based on shared interests. For each pen pal sign up, we committed to donate $10 to Dress for Success, up to $100,000 and we are pleased to be donating that full amount to this worthy cause. This way, talking about change can actually become a way to fund and fuel someone else's.
  • How can I get involved in the pen pal exchange?
    How can I get involved in the pen pal exchange?
    Unfortunately, we are past the sign-up deadline. To learn about new initiatives and announcements in the future, we encourage you to visit maxxyouproject.com.
  • If I don’t want to be a pen pal, are there other ways for me to get involved?
    If I don’t want to be a pen pal, are there other ways for me to get involved?
    While this year’s program sign up deadline has past, you can watch our program workshops on maxxyouproject.com or follow T.J.Maxx’s Instagram handle, @TJMaxx, for more program updates.
  • What are the workshops? How can I watch the workshops?
    What are the workshops? How can I watch the workshops?
    The Maxx You Project’s signature workshops used to take the form of in-person events. This year, we wanted more people to be able to participate regardless of their location and we hosted workshops on Instagram Live. Each workshop had a moderator and different expert hosts known for their experience within each of the workshop themes: “Embracing Change & Transformation,” “Expressing Emotion & Telling Your Authentic Story”, and “Tapping into Your Support Network.” You can watch the workshop on maxxyouproject.com or on our T.J.Maxx’s Instagram IGTV page.
  • What is Dress for Success and why did T.J.Maxx decide to donate to them? How does the donation work?
    What is Dress for Success and why did T.J.Maxx decide to donate to them? How does the donation work?
    Dress for Success is a global not-for-profit organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. Our brand has long partnered with organizations committed to helping empower women and enrich their lives, and Dress for Success is one of those partners. Given The Maxx You Project aims to support women as they navigate who they are and who they are becoming, Dress for Success was a natural fit for this year’s program. We committed a $10 donation for each participant who signed up for the Change Exchange, up to $100,000 and were pleased to be donating that full amount to Dress for Success.
  • Is The Change Exchange program exclusive to females?
    Is The Change Exchange program exclusive to females?
    The Change Exchange experience has been designed for women, to support them as they navigate the many changes that life can throw their way.

PEN PAL MATCHING / LETTER WRITING LOGISTICS

  • I signed up for physical letter writing. What happens now?
    I signed up for physical letter writing. What happens now?
    At this time, all pen pals have been matched. You should have received an email that lets you know who your pen pal is – if you can’t find it, check your spam/trash folders. With handwritten letters, you’ll get instructions on how to mail your letters within the stationary kit that will be arriving soon. We kindly ask that you send your first letter within two weeks of receiving the kit by following the instructions provided and T.J.Maxx will make sure it gets to your pen pal. And don’t worry – we won’t share your personal information with your pen pal.

    For more info, visit our FAQ page or email penpals@maxxchangeexchange.com if you need to speak with someone directly.
  • I signed up for digital letter writing. What happens now?
    I signed up for digital letter writing. What happens now?
    At this time, all pen pals have been matched. You should have received an email that lets you know who your pen pal is – if you can’t find it, check your spam/trash folders. Your match email will provide you with a login to our portal where you can start connecting with your pen pal. We kindly ask that you write your first letter within two weeks of being matched. From there, you’ll be able to write back and forth to each other as much as you’d like until the program closes, currently planned for November 30. And don’t worry – T.J.Maxx won’t share your email address with your pen pal.

    For more info, visit our FAQ page or email penpals@maxxchangeexchange.com if you need to speak with someone directly.
  • How will my personal information be protected?
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    If you selected handwritten letters, you’ll mail your letter to a secure T.J.Maxx PO box, and we’ll forward it onto your pen pal. This way, your address will not be shared with anyone – even your pen pal.

    For digital letters, you’ll write to your pen pal via a private digital portal on maxxyourproject.com and your pen pal won’t be able to see your personal email address. T.J.Maxx will not sell any personal information for marketing purposes, either.

    For more info, visit our FAQ page or email penpals@maxxchangeexchange.com if you need to speak with someone directly.
  • How long will sign-ups for the pen pal program be open? Will I be able to talk to my pen pal on maxxyouproject.com forever?
    How long will sign-ups for the pen pal program be open? Will I be able to talk to my pen pal on maxxyouproject.com forever?
    Sign-ups for the program are now closed. Participants will be able to write back and forth to their pen pal until the program closes, currently planned for November 30. Visit maxxyouproject.com for the program’s Terms & Conditions for more information.
  • How will you decide who my pen pal is?
    How will you decide who my pen pal is?
    When you signed up for The Change Exchange, you answered a few short questions about yourself and the changes you’re going through. For example, are you looking for more of a listener? Are you more of a listener or a talker yourself? T.J.Maxx will use your responses to find you a match. If you have any issues with your pen pal, you can email penpals@maxxchangeexchange.com.
  • Can I sign-up to have more than one pen pal?
    Can I sign-up to have more than one pen pal?
    To help ensure that everyone who wants to participate in the program is able to do so, each person who signs up will only receive one pen pal match.
  • How long can I expect to receive a physical letter from my pen pal?
    How long can I expect to receive a physical letter from my pen pal?
    You and your pen pal should send your initial letters within 2 weeks of receiving The Change Exchange kit in the mail, but delivery timing will vary depending on your locations, so we ask that you please be patient in waiting for a response. If you do not hear from your pen pal after one month, please reach out to penpals@maxxchangeexchange.com.
  • Will T.J.Maxx read my letters before they are sent to my pen pal?
    Will T.J.Maxx read my letters before they are sent to my pen pal?
    While T.J. Maxx does not expect to read your handwritten or digital letters in the ordinary course, we reserve the right to do so (ourselves or through the program administrator), particularly if we are alerted to content that raises concerns about someone’s safety or conduct that otherwise is alleged to violate the program Terms and Conditions.
  • What do I do if I don’t like my pen pal or my pen pal won’t answer? Can I get a new one?
    What do I do if I don’t like my pen pal or my pen pal won’t answer? Can I get a new one?
    We’re sorry your pen pal didn’t work out for you. Unfortunately, our matching process is complete and we are unable to match you with another pen pal. If you’d like to hear about future Maxx You Project programs, we invite you to visit maxxyouproject.com.
  • How are you sure that our pen pals are safe to interact with? Are there any safety screenings or precautions in place?
    How are you sure that our pen pals are safe to interact with? Are there any safety screenings or precautions in place?
    We want to make sure everyone participating in The Change Exchange feels comfortable with their match. We have not conducted screenings of participants. Know that we’ll keep all personal information, mailing and email addresses private, and if you have any concerns with your match, please email penpals@maxxchangeexchange.com.
  • My pen pal is making me uncomfortable and/or offended me and/or is harassing me. What do I do?
    My pen pal is making me uncomfortable and/or offended me and/or is harassing me. What do I do?
    Thanks for reaching out. We want everyone participating in The Change Exchange program to enjoy this experience. If your pen pal is making you uncomfortable, please pause your communications with your pen pal and email penpals@maxxchangeexchange.com with a brief description of the issue. From there, we’ll work to determine the best path forward. If you believe you or your pen pal are in immediate danger, please contact 911.
  • I’m concerned for my pen pal’s safety. What should I do?
    I’m concerned for my pen pal’s safety. What should I do?
    Thanks for reaching out. If you are concerned about your pen pal’s safety, please email penpals@maxxchangeexchange.com with a brief description of the issue. If you believe your pen pal is in immediate danger, please contact 911.
  • My pen pal is asking for personal information, what should I do?
    My pen pal is asking for personal information, what should I do?
    The Change Exchange Program was set up to enable communication between two women without the sharing of personal information. If your pen pal continues asking for personal information that you are not comfortable sharing, please stop answering them and contact penpals@maxxchangeexchange.com as soon as possible.
  • The portal is currently down, how can I contact my pen pal?
    The portal is currently down, how can I contact my pen pal?
    If you are having any issues with the portal on maxxyouproject.com, please reach out to penpals@maxxchangeexchange.com so we can help.